Emerging Leader Program: Focusing on the Customer - June 2, 2022
Houston Methodist Academy of Leadership & Learning
Emerging Leader Program
Focusing on the Customer - Having a Proactive Approach to Meet Customers Needs
Nursing Learning Outcome:
On completion of this activity, registered nurses will report via post activity survey an increased understanding of the use of emotional intelligence in anticipating the needs of patient and family. They will also identify at least one active listening tool that they can be apply to personal practice.
Amy Shanks, BA, MA
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
To be awarded 1.83 continuing professional development hours, the participant must attend the program in its entirety and complete the evaluation tool.
- 1.83 Attendance
- 1.83 Nursing Contact Hours
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Houston Methodist will award 1.83 Nursing Continuing Professional Development contact hours for this activity. Participants must attend the activity in its entirety and complete the continuing education evaluation.