Emerging Leader Program: Focusing on the Customer - February 2025

Does every role have a “customer”? Identify your “customer” and develop proactive ways to ensure you meet customer needs.

As leaders, it’s important to recognize the impact you make both with your team and the “customers” you serve. In this Emerging Leader Program course, participants will learn how to tap into their emotional intelligence and utilize active listening skills to enhance their communication and develop a proactive approach to service.

 

After completing this course, you will be able to:

  • Identify our “customers” in order to better understand how to reach success in our role
  • Understand how tapping into our Emotional Intelligence helps us anticipate the needs of others
  • Explore tools to increase active listening skills to support empathetic communication

Target Audience

Registered Nurses

Learning Objectives

Nursing Learning Outcome:

Upon completion of this activity, registered nurses will report through the post-activity survey enhanced knowledge of how to utilize emotional intelligence and active listening skills to identify the customer’s needs and promote empathetic communication.

Course summary
Available credit: 
  • 1.75 Attendance
  • 1.75 Nursing Contact Hours

    Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

    Houston Methodist will award up to 1.75 nursing professional development contact hours for this activity.

Course opens: 
12/20/2024
Course expires: 
03/31/2025
Rating: 
0
Virtual
TX
United States

Amy Shanks, BA, MA

Brittany Bonds, BA

Haylee Lopez, BA, MS

Timothy Sandles, PH.D.

Candace Nunez, BS

Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

To be awarded 1.83 continuing professional development hours, the participant must attend the program in its entirety and complete the evaluation tool

Available Credit

  • 1.75 Attendance
  • 1.75 Nursing Contact Hours

    Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

    Houston Methodist will award up to 1.75 nursing professional development contact hours for this activity.

Please login or register to take this course.

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  5. Then proceed to register for your activity.

If you have previously created a profile, you may proceed to register for your activity by completing the above steps 1 & 2 and registering for your activity.  

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  2. Select “Create new visitor account.”
  3. Edit your profile accordingly and save.
  4. Update your mobile number.

If you have previously created a profile, you may proceed with registering for the activity by selecting “Log In.”  Select “Visitor Log In,” and login with the information you previously used.

For additional information please visit the FAQ section.