Emerging Leader Program: Focusing on the Customer - April - June 2023
Does every role have a “customer”? Identify your “customer” and develop proactive ways to ensure you meet customer needs.
As leaders, it’s important to recognize the impact you make both with your team and the “customers” you serve. In this Emerging Leader Program course, participants will learn how to tap into their emotional intelligence and utilize active listening skills to enhance their communication and develop a proactive approach to service.
After completing this course, you will be able to:
- Identify our “customers” in order to better understand how to reach success in our role
- Understand how tapping into our Emotional Intelligence helps us anticipate the needs of others
- Explore tools to increase active listening skills to support empathetic communication
Nursing Learning Outcome:
On completion of this activity, registered nurses will report via post activity survey an increased understanding of the use of emotional intelligence in anticipating the needs of patient and family. They will also identify at least one active listening tool that they can be apply to personal practice.
Brittany Bonds, BA
Amy Shanks, MA, MA
Haylee Lopez, BS, MS
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
To be awarded 1.83 continuing professional development hours, the participant must attend the program in its entirety and complete the evaluation tool.
- 1.83 Attendance
- 1.83 Nursing Contact Hours
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Houston Methodist will award 1.83 Nursing Continuing Professional Development contact hours for this activity. Participants must attend the activity in its entirety and complete the continuing education evaluation.