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Ninth Annual Safety, Quality and Service Symposium - Friday, May 29, 2026
In-Person attendance only
Call for Poster Submissions
Showcase your work at the Ninth Annual Safety, Quality and Service Symposium! We invite submissions for poster presentations highlighting innovative projects, impactful improvements, and collaborative efforts that advance our theme: “Unparalleled Safety, Quality, and Service: Inspiring Excellence in Every Patient Journey.”
Submission Deadline: Tuesday, April 7
Submit your poster abstract here:
PROGRAM OVERVIEW
Join us for the Ninth Annual Safety, Quality and Service Symposium, where health care leaders, experts and innovators gather to explore innovative approaches that elevate every stage of the patient journey. This year’s theme, “Unparalleled Safety, Quality, and Service: Inspiring Excellence in Every Patient Journey” highlighting practical strategies and ideas that drive exceptional care.
Email questions to System Safety, Quality and Service.
FEES
| REGISTRATION TYPE | FEE |
| Houston Methodist | |
| Physicians (includes PCG/SPG, MPAQ, ACO PCP) | $25 |
| Allied Health Care Professionals (includes nurses, pharmacists) | $25 |
| Resident / Fellow / All Others | $25 |
| Non-Houston Methodist | |
| Physician (Private physician located within the Greater Houston Area)* | $140 |
| Physician (Private physician located outside the Greater Houston Area) | $25 |
| Allied Health Care Professionals | $25 |
| Nurses and Pharmacists | $25 |
| Resident / Fellow / All Others | $25 |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.
***HOUSTON METHODIST EMPLOYEES***
PLEASE READ: IMPORTANT PAYMENT INFORMATION
Employees using department funds to pay for their registration fees must either pay themselves and follow appropriate HM and HM department policy and procedures for reimbursement or arrange for interdepartmental transfer.
- Houston Methodist Purchasing Cards (P-Cards) MAY NOT BE USED to pay registration fees for Houston Methodist CME activities. Please refer to the P-Card Program Manual and P-Card FAQs located on the HM intranet for further information.
- In addition, payment vouchers submitted to accounts payable to pay registration fees WILL NOT BE PROCESSED by AP.
Interdepartmental transfers: Interdepartmental transfers for HM registration fees must be pre-arranged with Houston Methodist CME and the sponsoring department. Certain restrictions and approvals apply. Please contact the Office of CME for further information.
Target Audience
Physicians, advanced practice practitioners, nursing professionals, pharmacists, social work and case management professionals, ancillary health care providers, health care administration professionals, quality and patient safety professionals, and organizational and development professionals.
 | ||
| Houston Methodist Ninth Annual Safety, Quality & Service Symposium | ||
| Unparalleled Safety, Quality, and Service: Inspiring Excellence in Every Patient Journey | ||
| Friday, May 29 | 7:00 AM – 3:30 PM | ||
| Hotel ZaZa – Museum District | ||
| 7:00 AM – 8:00 AM | ||
| CHECK-IN + BREAKFAST + POSTER EXHIBITION | ||
| Time | Presentation | Speakers |
| 8:00 AM – 8:30 AM | Welcome & Warm-up | Center for Performing Arts Medicine |
| 8:30 AM – 8:40 AM | Opening Reflection | Rev. Stacy Auld, MDiv., BCC |
| Vice President | ||
| Spiritual Care & Values Integration | ||
| Houston Methodist | ||
| 8:40 AM – 8:45 AM | Opening Remarks | Shawn Tittle, MD, MBA |
| Senior Vice President | ||
| System Chief Quality Officer | ||
| Safety, Quality & Service | ||
| Houston Methodist | ||
| 8:45 AM – 8:50 AM | Welcome | Shlomit Schaal, MD, PhD, MHCM |
| Executive VP and Chief | ||
| Physician Executive | ||
| Houston Methodist | ||
| President and CEO | ||
| Houston Methodist Physician Organization | ||
| 8:50 AM – 9:10 AM | Voice of the Patient Introduction | Shawn Tittle, MD, MBA |
| Voice of the Patient | ||
| Anju Patel | ||
| 9:10 AM – 9:15 AM | Marc L. Boom, MD | |
| President | ||
| Chief Executive Officer | ||
| Houston Methodist | ||
| 9:15 AM – 10:15 AM | Keynote Introduction | Kami Walker, RN, JD, CPHQ |
| VP, Safety, Quality & Service, HM | ||
| “Zero Harm, 100% Trust – Creating a highly reliable patient experience” | ||
| Chrissy Daniels, MS | ||
| Chief Experience Officer | ||
| Press Ganey | ||
| 10:15 AM – 10:30 AM | Poster Exhibition + Break | |
| 10:30 AM – 11:15 AM | Panel Session 1: Defining Unparalleled Leadership & Quality | Caroline Mascarenhas, DNP, RN, NEA-BC |
| VP & Chief Nursing Officer, HMCY | ||
| Moderator | Courtenay Bruce, JD, MA | |
| Shawn Tittle, MD, MBA | Chief Experience Officer, HM | |
| Katherine Sauceda | ||
| Director, Guest Relations & Patient Experience, HMSL | ||
| William “Wes” Waldo, CQE | ||
| Network Director for Performance Excellence, HM | ||
| 11:15 AM – 12:15 PM | Lunch + Poster Exhibition | |
| 12:15 PM – 1:00 PM | Panel Session 2: Defining Unparalleled Leadership & Quality | Gail M. Vozzella DNP, RN, NEA-BC |
| Senior VP & Chief Nurse Executive, HMH | ||
| Moderator | ||
| Shawn Tittle, MD, MBA | Kami Walker, RN, JD, CPHQ | |
| VP, Safety, Quality & Service, HM | ||
| Sarah Fleming DNP, MBA, RN, | ||
| NE-BC | ||
| VP & Chief Nursing Officer, HMSL | ||
| Stephen Spielman, MBA, MHA | ||
| Senior VP & COO - HMPO | ||
| President – HMPCG | ||
| 1:00 PM – 1:15 PM | Break + Reflection | |
| 1:15 PM – 2:15 PM | Keynote Introduction | Christie Barreda, MSN, RN, CPHQ, HACP |
| System Director of Patient Safety | ||
| Houston Methodist | ||
| “From Passion to Collective Action: Designing the Future of Safety, Quality, and Well Being” | ||
| Hardeep Singh MD, MPH | ||
| Inaugural Director, Houston Methodist Safety, Quality and Well-Being Institute | ||
| 2:15 PM – 2:45PM | Podium Poster Presentations | |
| Moderator | ||
| Christie Barreda, MSN, RN, CPHQ, HACP | ||
| 2:45 PM – 3:00 PM | Closing Remarks | Shawn Tittle, MD, MBA |
| Senior Vice President | ||
| System Chief Quality Officer | ||
| Safety, Quality & Service | ||
| Houston Methodist | ||
| 3:00 PM - 3:30 PM | Post Symposium Social | |
Parking Instructions: Valet Parking will be accommodated
Travel
Parking Instructions: Valet Parking will be accommodated
Available Credit
- 3.50 AMA PRA Category 1 Credit™
Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Houston Methodist designates this Live activity for a maximum of 3.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 3.50 Attendance
- 3.50 Nursing Contact Hours
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Houston Methodist will award up to 3.50 nursing professional development contact hours for this activity.
Price
STEPS TO REGISTER:
- STEP 1 - Choose the appropriate fee and click the "Add to Cart" button to complete the checkout process.
- STEP 2 - Once enrolled, click the link of the activity format for which you enrolled (the Status should say "In progress") and then click the "Take Course" button to begin the activity.
FEES
| REGISTRATION TYPE | FEE |
| Houston Methodist | |
| Physicians (includes PCG/SPG, MPAQ, ACO PCP) | $25 |
| Allied Health Care Professionals (includes nurses, pharmacists) | $25 |
| Resident / Fellow / All Others | $25 |
| Non-Houston Methodist | |
| Physician (Private physician located within the Greater Houston Area)* | $140 |
| Physician (Private physician located outside the Greater Houston Area) | $25 |
| Allied Health Care Professionals | $25 |
| Nurses and Pharmacists | $25 |
| Resident / Fellow / All Others | $25 |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.