Process Coach: Change Management and Overcoming Resistance - June 18th

June 18, 2025

Fees

REGISTRATION TYPEFEE
Houston Methodist (HM) employeeFree 

Learning Objectives

  • Identify key concepts and principles of Performance Excellence improvement tools.
  • Recognize how continuous improvement supports evidence-based practices.
  • Describe the application of Performance Excellence continuous improvement tools including when and why they are used in problem-solving, while optimizing resources and stakeholders.
  • Practice applying Performance Excellence principles and methodologies to improve respective area processes.
  • Examine personal strengths and areas of opportunities in communication and facilitation skills.
  • Define change management factors to address the sustainment of improvements.
  • Practice effective coaching skills to develop problem-solvers.
Course summary
Available credit: 
  • 6.50 AMA PRA Category 1 Credit™

    Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

    Houston Methodist designates this for a maximum of 6.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    • 1.00 Medical Ethics and/or Professional Responsibility
  • 6.50 Attendance
  • 6.75 Nursing Contact Hours

    Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

    Houston Methodist will award up to 6.75 nursing professional development contact hours for this activity.

Course opens: 
06/13/2025
Course expires: 
06/23/2025
Event starts: 
06/18/2025 - 8:00am CDT
Event ends: 
06/18/2025 - 5:00pm CDT
Add to calendar: 

Agenda

General: 8:00 – 9:00 Team 

A Word from our CEO 

Quick Check-in  

Preview the Agenda 

Teach backs From Previous Workshops 

 

Managing the Stakeholder 9:00 – 12:00 WWW 

Connecting to the Process Owner 

The Change Process 

ADKAR 

 

Break 10 mins 

 

Process Owner Issues Exercise 

Stakeholder Analysis Methodology 

Practice Building the Plan 

 

Lunch 12:00 – 1:00 Team 

Lunch on your own  

 

Overcoming Resistance 1:00 – 4:15  

The Change Process 

4 Reasons for Resistance 

6 Strategies to Overcome Resistance 

 

Break 10 mins 

 

Example Tactics 

 

The “Resistance Zoo” Exercise 

Actual Stakeholder Resistance Analysis 

 

Open Discussion and Next Steps 4:15 – 5:00 Team  

General Comments  

Concerns, Issues, Etc 

Using what you have learned  

Houston Methodist Baytown

 

 

Rashna Barbe, Program Director

 

 

 

 

 

 

Available Credit

  • 6.50 AMA PRA Category 1 Credit™

    Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

    Houston Methodist designates this for a maximum of 6.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    • 1.00 Medical Ethics and/or Professional Responsibility
  • 6.50 Attendance
  • 6.75 Nursing Contact Hours

    Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

    Houston Methodist will award up to 6.75 nursing professional development contact hours for this activity.

Please login or register to take this course.

STEPS TO REGISTER:

  • STEP 1 - Select the applicable fee and add to cart to complete the checkout process.
  • STEP 2 - Once registered, click the "Take Course" button to begin the activity. 

Fees

REGISTRATION TYPEFEE
Houston Methodist (HM) employeeFree