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ForwardEmerging Leader Program: Focusing on the Customer - July 2024
Does every role have a “customer”? Identify your “customer” and develop proactive ways to ensure you meet customer needs.
As leaders, it’s important to recognize the impact you make both with your team and the “customers” you serve. In this Emerging Leader Program course, participants will learn how to tap into their emotional intelligence and utilize active listening skills to enhance their communication and develop a proactive approach to service.
After completing this course, you will be able to:
- Identify our “customers” in order to better understand how to reach success in our role
- Understand how tapping into our Emotional Intelligence helps us anticipate the needs of others
- Explore tools to increase active listening skills to support empathetic communication
Target Audience
Registered Nurses
Learning Objectives
Nursing Learning Outcome:
On completion of this activity, registered nurses will report via post activity survey an increased understanding of the use of emotional intelligence in anticipating the needs of patient and family. They will also identify at least one active listening tool that they can be apply to personal practice.
Amy Shanks, BA, MA
Brittany Bonds, BA
Haylee Lopez, BA, MS
Timothy Sandles, PH.D.
Candace Nunez, BS
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
To be awarded 1.83 continuing professional development hours, the participant must attend the program in its entirety and complete the evaluation tool
Available Credit
- 1.83 Attendance
- 1.83 Nursing Contact Hours
Houston Methodist is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
Houston Methodist will award 1.83 Nursing Continuing Professional Development contact hours for this activity. Participants must attend the activity in its entirety and complete the continuing education evaluation.
For Houston Methodist Employees:
If you are an employee of Houston Methodist and this is your first time accessing this site, you may proceed to register for your activity by following these steps:
- Select “Log In / Register” on the top right of the page.
- Select “Houston Methodist login” to log in using your Houston Methodist email address and network password.
- Edit your profile accordingly and save.
- Mobile number update: provide and confirm your mobile number.
- Then proceed to register for your activity.
If you have previously created a profile, you may proceed to register for your activity by completing the above steps 1 & 2 and registering for your activity.
For Non-Houston Methodist Employees:
If this is your first time access this site, please create your account by following these steps:
- Select “Log In/Register” on the top right of the page
- Select “Create new visitor account.”
- Edit your profile accordingly and save.
- Update your mobile number.
If you have previously created a profile, you may proceed with registering for the activity by selecting “Log In.” Select “Visitor Log In,” and login with the information you previously used.
For additional information please visit the FAQ section.