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How Professionalism Shapes Patient Safety | Dr. William Cooper | Quality Time with Dr. Schaal-Online CE Course (FOR PHYSICIANS IGHA)
THIS IS THE PAID VERSION REQUIRED FOR PRIVATE PHYSICIANS WITHIN GREATER HOUSTON AREA ONLY*. ALL OTHER LEARNERS ARE ELIGIBLE TO ATTEND THE ACTIVITY FOR FREE HERE.
Click here to visit the Quality Time podcast page
In this episode of Quality Time, Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional Advocacy discusses how professionalism, teamwork, and communication shape everything—from malpractice risk to patient outcomes, workplace culture, and long‑term career performance.
- Just 2% of physicians account for 50% of all malpractice claims.
- Peer‑delivered feedback—"Cup of Coffee “conversations— can reduce future malpractice risk by up to 80%.
- Ninety-seven percent of clinicians who receive early, informal feedback modify their behavior.
- These interventions decrease complaints, strengthen workplace culture, and ultimately save lives.
Experts: Dr. William Cooper, president of the Vanderbilt Health Center for Patient and Professional Advocacy
Notable Topics Covered:
- The link between professionalism and quality care
- Who is responsible for the majority of malpractice claims
- Ways to reduce claims and increase professionalism
Links:
- Dr. William Cooper’s clinical profile
- Dr. William Cooper’s LinkedIn
- Communication and resolution programs expose hard-to-hear truths
- Huddles for unprofessional behaviours in the healthcare setting that may require immediate investigation, inquiry or intervention | BMJ Leader
Fees
| REGISTRATION TYPE | FEE |
|---|---|
Private physician (located within the Greater Houston Area)* | $20 |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.
Target Audience
Physicians, nurses, allied health professionals, residents, fellows, students, administration.
Learning Objectives
After listening to this podcast episode, the participant will be able to:
- Understand the link between professionalism and quality care
- Understand effective ways to increase professionalism among physicians and staff
Activity Director
Shlomit Schaal, MD, PhD, MHCM
Executive VP, Chief Physician Executive, Houston Methodist
Professor of Clinical Ophthalmology, Academic Institute
Full Clinical Member, Research Institute
Department of Ophthalmology-Blanton Eye Institute
Houston Methodist Hospital
Weill Cornell Medical College
Experts
William O. Cooper, MD, MPH
Cornelius Vanderbilt Professor, Pediatrics and Health Policy
Senior Vice President for Professionalism and Clinical Excellence, Vanderbilt University Medical Center
Associate Dean for Faculty Affairs, Vanderbilt University School of Medicine
President, Vanderbilt Health Center for Patient and Professional Advocacy
Available Credit
- 0.50 AMA PRA Category 1 Credit™
Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Houston Methodist designates this Enduring material for a maximum of 0.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 0.50 Attendance
Price
Registration Instructions
- STEP 1 - Select the applicable fee and add to cart to complete the checkout process.
- STEP 2 - Once registered, click the "Take Course" button to begin the activity.
Fees
| REGISTRATION TYPE | FEE |
|---|---|
Private physician (located within the Greater Houston Area)* | $20 |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.