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Building Resilient Healthcare Organizations |Quality Time with Dr. Schaal-Online CE Course
Click here to visit the Quality Time podcast page
On this episode of Quality Time, Dr. Tom Lee, chief medical officer at Press Ganey, practicing physician at Brigham and Women’s Hospital, and editor-in-chief of NEJM Catalyst, discusses how healthcare organizations can build resilient systems in a world defined by uncertainty. Dr. Lee emphasizes that success requires becoming comfortable operating in environments that are constantly changing. To illustrate this complexity, Dr. Lee introduces the concept of BANI, a framework that captures the realities healthcare organizations face:
- Brittle systems that can break
- Widespread anxiety among staff and patients
- Nonlinear disruptions, from policy shifts to crises
- An increasingly incomprehensible world of constant change
He emphasizes that organizations with a strong culture and earned social capital are better equipped to build resilient systems to withstand BANI and navigate through challenges and change.
Experts: Dr. A. Osama Gaber, John F. Jr. and Carolyn Bookout Presidential Distinguished Chair in Surgery, chair of the Department of Surgery at Houston Methodist, and the Founding Director of the J.C. Walter Jr. Transplant Center
Notable Topics Covered:
- Press Ganey
- NEJM Catalyst Journal
- BANI framework of uncertainty
- Social capital and organizational culture
Links:
- Thomas Lee, MD, LinkedIn
- Press Ganey
- Navigating the Age of Chaos: A Sense-Making Guide to a BANI World That Doesn’t Make Sense
- Press Ganey Pulse Podcast Episode: Restoring Joy in Medicine with Dr. Shlomit Schaal
Fees
| REGISTRATION TYPE | FEE |
|---|---|
Houston Methodist (HM) employee | Free |
Private physician (located within the Greater Houston Area)* | $20 Click here to register! |
Private physician (located outside the Greater Houston Area) | Free |
Resident / Fellow / Student | Free |
Allied Health Care Professional / All Others | Free |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.
Target Audience
Physicians, nurses, allied health professionals, residents, fellows, students, administration.
Learning Objectives
After listening to this podcast episode, the participant will be able to:
- Explain why the NEJM Catalyst journal was created and its purpose.
- Explain the BANI framework and how it applies to healthcare organizations.
- Explain how an organization’s strong culture and earned social capital can help navigate BANI.
Activity Director
Shlomit Schaal, MD, PhD, MHCM
Executive VP, Chief Physician Executive, Houston Methodist
Professor of Clinical Ophthalmology, Academic Institute
Full Clinical Member, Research Institute
Department of Ophthalmology-Blanton Eye Institute
Houston Methodist Hospital
Weill Cornell Medical College
Experts
Thomas Lee, MD
Chief Medical Officer
Press Ganey
Practicing Physician, Brigham and Women’s Hospital
Editor-in-Chief, NEJM Catalyst
Boston, Massachusetts
Available Credit
- 0.50 AMA PRA Category 1 Credit™
Houston Methodist is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Houston Methodist designates this Enduring material for a maximum of 0.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 0.50 Attendance
Price
Registration Instructions
- STEP 1 - Select the applicable fee and add to cart to complete the checkout process.
- STEP 2 - Once registered, click the "Take Course" button to begin the activity.
Fees
| REGISTRATION TYPE | FEE |
|---|---|
Houston Methodist (HM) employee | Free |
Private physician (located within the Greater Houston Area)* | $20 Click here to register! |
Private physician (located outside the Greater Houston Area) | Free |
Resident / Fellow / Student | Free |
Allied Health Care Professional / All Others | Free |
* In compliance with HM’s policy on Physician Non-Monetary Compensation regarding “Stark Law,” private physicians who reside and/or practice medicine within the Greater Houston Area are required to pay the full Fair Market Value registration fee.